Cole, Sarah R. and Blankley, Kristen M.
(2009)
"Empirical Research on Consumer Arbitration: What the Data Reveals,"
Penn State Law Review (2003 - Present): Vol. 113:
Iss.
4, Article 6.
Available at:
https://insight.dickinsonlaw.psu.edu/pslr/vol113/iss4/6
